Checkout · Payment
The second step of the Paddle checkout window, after Your details. Here you choose how to pay, and pay.
What this step is forPay for the credits you chose.
Open it fromContinue on the Your details step.
Typical next stepBack on Purchase Credits, watch the credits arrive.
- The payment areaShows the payment methods available for your country and order — the entries are described below.
- Add VAT numberStill available here, in the order summary — see buying for a company. Add it before you pay.
What you enter
Paddle shows only the methods available to you, so your window may look different from someone else's.
- Choose a methodEither a payment button — such as PayPal, which opens its own window to confirm — or pay by card. The card field shows the card brands accepted, such as Visa or Mastercard.
- For a card, enterthe card number, the name on the card, the expiration date (MM / YY) and the security code (the 3- or 4-digit CVV).
- PayThe button shows the exact amount, tax included. Your bank may ask you to confirm the payment in its app or with a code.
Wrong email? Paddle sends your receipt to the email from the first step, shown below the window with Not you? Change. Click Change to correct it before you pay.
After paying
- Paddle confirms the payment. Purchase Credits shows that the payment is being confirmed, then that the credits were added — your balance in the top bar updates.
- If confirmation takes a little longer, the page says the credits will arrive by themselves; you can safely leave it.
- Paddle emails your receipt. Your card statement shows Paddle's name, because Paddle is the seller (Merchant of Record) for the order.
When a payment does not go through
| What you see | What to do |
|---|---|
| The checkout says the card was declined | Try another card or another payment method in the same window. Nothing is charged for a declined attempt. |
| You closed the window before paying | The order shows Awaiting payment in Your purchases. Click Resume payment to reopen it. |
| The order shows Failed | Click Retry payment next to it and pay with the same or another method. |
| You paid, but no credits after a few minutes | Click Refresh on Purchase Credits. If the order still is not Paid, tell us through Feedback and include the order's date. |
| A question about a charge, a refund or a return | Paddle handles order-related inquiries and returns — use the support link at the bottom of the checkout window or in your receipt email. |